Complaints

Here at Mid in Mid Herts we aim to provide the highest quality servicesbut in the event that you are not satisfied with the quality of our service to you then we want you to tell us. Not only do we recognise that you have a right to complain but we want to make it as easy and constructive as possible for you to do so should you think it necessary.

However, in the first instance, we would ask you to to tell the person who is providing your care as they may be able to put thing right for you there and then. However, if you have tried this and you are not satisfied, then the way to make a complaint is as follows:

  • Ask for the name of the Manager of the service you are using. You can also find this on our who’s who pages on this website. Make direct contact with the Manager and let them know what your concerns are. You do not have to do this in writing but you can if you prefer.
  • If you are still not satisfied with the response to your concerns then you can make a complaint directly to the Chief Executive by phoning 01727 865070, sending an email to sharn.tomlinson@mindinmidherts.org.uk, or by writing to the Chief Executive at the address below.
  • If, at any time, you would like assistance and support to make your complaint please let us know and we will ask a member of staff not connected with your care to help you.
  • If your complaint is about the Chief Executive Officer then please make contact with the Chair of Trustees in writing to the address below.

Paul Ronald
Mind in Mid Herts
11 Hatfield Road
St Albans
Hertfordshire,
AL1 3RR